Terms of Service

Last updated: June 10, 2024

1. Acceptance of Terms

By accessing or using the Xiro AI chatbot service ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use the Service. The Service is provided by Xiro.chat ("Company", "we", "us", or "our").

2. Description of Service

The Service provides an AI-powered chatbot that integrates with Crisp Livechat to assist with customer service queries and other conversations. The Service may evolve over time, and we reserve the right to modify, suspend, or discontinue any part of the Service at any time without notice.

3. User Conduct and Restrictions

When using the Service, you agree not to:

  • Use the Service for any illegal purpose or in violation of any laws
  • Attempt to probe, scan, or test the vulnerability of the Service or any associated system or network
  • Interfere with or disrupt the Service or servers or networks connected to the Service
  • Attempt to reverse-engineer, decompile, or disassemble any portion of the Service
  • Harvest or collect information about other users without their consent
  • Upload or transmit any material that contains viruses, Trojan horses, worms, or any other harmful programs
  • Impersonate any person or entity or falsely state or misrepresent your affiliation with a person or entity

4. Intellectual Property Rights

The Service and its original content, features, and functionality are and will remain the exclusive property of the Company and its licensors. The Service is protected by copyright, trademark, and other laws of both the United States and foreign countries. You may not use our trademarks or service marks without our prior written consent.

5. Data Processing and Privacy

We process your data in accordance with our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you consent to such processing and you warrant that all data provided by you is accurate.

6. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SERVICE OR THE SERVERS THAT MAKE IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

7. Limitation of Liability

IN NO EVENT SHALL THE COMPANY, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, THAT RESULT FROM THE USE OF, OR INABILITY TO USE, THE SERVICE.

8. Indemnification

You agree to defend, indemnify, and hold harmless the Company, its officers, directors, employees, and agents, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees) arising from your use of and access to the Service.

9. Termination

We may terminate or suspend your access to the Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. Upon termination, your right to use the Service will immediately cease.

10. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. We will provide notice of any significant changes by posting the new Terms on this page. Your continued use of the Service after any such changes constitutes your acceptance of the new Terms.

11. Governing Law

These Terms shall be governed and construed in accordance with the laws of the jurisdiction in which the Company is established, without regard to its conflict of law provisions.

12. Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law, and the remaining provisions will continue in full force and effect.

13. Contact Us

If you have any questions about these Terms, please contact us at [email protected].

Privacy Policy

Last updated: June 10, 2024

This Privacy Policy describes how Xiro.chat ("Company", "we", "us", or "our") collects, uses, and discloses your information when you use our AI chatbot service that integrates with Crisp Livechat ("Service").

1. Information We Collect

We collect several types of information from and about users of our Service, including:

  • Personal Data: First name, last name, email address, or other identifiers provided when interacting with our chatbot.
  • Conversation Data: Content of messages exchanged with our AI chatbot.
  • Usage Data: Information about how you use our Service, including time spent, features used, and interaction patterns.
  • Technical Data: IP address, browser type and version, device type, operating system, and other technology identifiers on your devices.
  • Integration Data: Information shared through the Crisp Livechat integration.

2. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain our Service
  • Improve and personalize your experience with our chatbot
  • Train and optimize our AI models to provide better responses
  • Analyze usage patterns and trends to enhance our Service
  • Communicate with you about the Service, including customer support
  • Protect against and prevent fraud, security incidents, and other harmful activity
  • Comply with legal obligations and enforce our terms

3. Data Sharing and Disclosure

We may share your information with:

  • Service Providers: Third-party vendors who provide services on our behalf, such as hosting, analytics, and customer support.
  • Integration Partners: Crisp Livechat and other platforms we integrate with to provide the Service.
  • Legal Requirements: When required by law, court order, or governmental authority.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets.
  • With Your Consent: When you have specifically consented to the disclosure.

4. Data Retention

We retain your personal information for as long as necessary to provide the Service and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Conversation data may be retained to improve our AI models, but we implement measures to anonymize or pseudonymize this data when possible.

5. Security

We implement appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • The right to access the personal information we hold about you
  • The right to request correction of inaccurate information
  • The right to request deletion of your information
  • The right to restrict or object to processing
  • The right to data portability
  • The right to withdraw consent

To exercise these rights, please contact us using the information provided in the "Contact Us" section.

7. Children's Privacy

Our Service is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so that we can take appropriate action.

8. International Data Transfers

Your information may be transferred to, and processed in, countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country. We ensure that adequate safeguards are in place to protect your information when it is transferred internationally.

9. AI Decision-Making

Our Service uses artificial intelligence to generate responses to user inquiries. These automated systems make decisions based on patterns learned from training data and your interactions. While we strive to provide accurate and helpful information, our AI may not always provide perfect responses. We do not make significant decisions about you solely based on automated processing.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

11. Third-Party Links

Our Service may contain links to third-party websites or services that are not owned or controlled by us. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: [email protected]